Courteous, professional, excellent communicators, detail oriented, and accommodating are the words I would use to describe the service I received from Floor Coverings International Chandler. Deborah, the owner, came for the initial inspection. She helped us pick out the right color and took time to present a written estimate that we discussed thoroughly. This is very important. I had a problem with a different contractor who communicated by text messages, which resulted in misunderstanding and conflict. But with this company there were no misunderstandings. The workers were neat and considerate. Carlos, the job boss, communicated very well before, during, and after the job. The workers worked quickly but at the same time they took time to get the job done right. They spent extra time cutting and fitting the flooring on the steps. They laid a pad down underneath the flooring, which the original flooring did not have. The finished job looks terrific. I am happy to give my wholehearted recommendation for Floor Coverings International Chandler to anyone needing new flooring.
Everyone involved was beyond professional and courteous. From start to finish, the job was done right. We love our new floors!
Fast response and job well done.
We highly recommend using the services that Floor Coverings International Chandler offers. Every one of the employees where professional,knowledgeable,kind,and extremely accommodating. Dealing with a large flooring project at a busy dental office, such as Higley Park Dental Care, has many challenges; we serve patients 6 days a week, three of which are until 7pm, and a lot of necessary equipment needed to be moved. The Floor Coverings team took care of everything that needed to be taken care without any inconvenience to our office. Our office floors look amazing and we are very grateful!
Higley Park Dental Care
The carpet is lovely and the turn around time from order to install was amazing, even with Thanksgiving the next week! Sandy Messer
Sandy Messer 3 xx
A good selection of flooring products and good installation people.
Robert Bock and Joyce Bock
This company started our flooring on 9/4/2018, it's now 11/14/2018 and we finally got things completed. We have never been a priority from day one. All we are told is 'you will be happy when its all done'. This experience was everything that we had feared when we read the reviews about service provided by Debra diFisser. I thought when we met Debra in person it was all an exaggeration, but it wasn’t. She failed us on every level and at a disgusting cost. I will never be able to give this company a recommendation. There was never one once of urgency to care for our job. We were left to wait and wait and follow up on issues. We were left to be the project manager of the project. We never once felt valued. We feel insulted and disgusted by this whole process. You all failed us. I really don’t know what more to say to you, you really have much to learn when it comes to customer care.
Mina Trotter *
Carpet looks great. Installers came on time and finish the job promptly
The service, installation and the product were fantastic! Christine and Debra were wonderful and very helpful! Tim did the install very quickly and it looks Great! I will recommend them to anyone needing flooring!
Over ordered on tile by several boxes. I understand have 1-11/2 boxes left but not 9 boxes. When asked if they will take them back, I have not heard anything, plus I get that there is a restock fee. Sale staff was great to work with. Workers were a little slow on the install, but the floors look great. Took 1 full extra day then what was expected.