I liked having someone come to the actual home where the installation was to take place. It's helpful to hear the insights of a professional who is actually viewing the space.
First and foremost, the people we worked with were outstanding. The office staff responded and scheduled us quickly and professionally. Brooke listened, advised, and listened some more as we selected our flooring. Then she walked with us through the installation. She rejoiced with us when the floors were all done. She is a joy to work with every step of the way. The installers were excellent. They were patient and strong as we moved furniture out of the way. They were always polite, courteous and asked our preference when appropriate. In addition, they really knew what they were doing because our floors are gorgeous. The flooring itself is just what we wanted, beautiful, durable, and easy to maintain. Floor Covering International ticked every box and we are thrilled with our new floors!
Initially, we were really impressed with Floor Coverings Int'l Deb is a super nice and informative salesperson who actually took time to go over the process, help us pick out our designs and offered advice. They came in lower in price than the three other bids we received so we decided to move forward with them. Since it was a small job, they were able to get us on the install schedule pretty quickly, which again was a plus for us. The crew was supposed to arrive at 8:30am the first day of work but ended up not showing up until 11am. I was annoyed at this because I had taken off work to be there and meet them. The workers seemed nice, but there was an obvious language barrier that made it very hard to explain to them what tile was going in which room (you would think they'd have notes on this but they looked to me to direct them on which was which). The install was supposed to take two days, but the workers left early the first day (after showing up late) and left the rest for the second day. Second day rolls around and they arrive on time and finish up by 1:30pm. They left the area very dirty (grout debris everywhere, not swept and left the tile and grout outside on my front porch). It just felt unfinished. However, we were willing to overlook that as we were happy with the install and how the tile looked. We had originally paid Deb half the cost of the job to get started which went along fine. When the job was done, she said she wanted to come by to see the finished project and pick up our final payment. She gave some days and times that worked and we settled on a date. That day came and went and Deb didn't show, didn't call, nothing. A week later she texted and said that instead of her coming by, if I could send her pictures of the job, that would be fine and I could pay for the remaining balance over Zelle. I was out of town at that time for a funeral for an immediate family member so I told her I'd do it when I was back. I am so glad I waited. The day we got home, we noticed that a tile in our living room had cracked near the edge. It felt like there was air underneath the tile and subfloor and it cracked right through. I reached out to Deb and she assured me that they would be back out within a few days to fix it. They did come back (they were an hour early this time and I wasn't home yet so they waited around until I got home) and fixed it right up. We haven't had any issues since, and have paid the remaining balance. All in all, we got what we wanted. I just felt as though there should be more professionalism and following up on designated times and days. Yes we were a small project, but we felt as though we were an afterthought sometimes because of that.
The gentlemen who came to install was very likeable, professional, and kind. He was very knowledgeable and provided great advice. Deb was also great and easy to work with! We reached out to several different local floor companies and Floor Coverings International was the only flexible ones.
Smurfit Kappa Packaging
I love my new ceramic tile flooring.
Great product and customer service.
Knowledge of the product. For the cost we would never recommend the flooring, as it dents easily. The floor looks great, but the dents are a distraction.
From the first contact to the last the owner and team were great to work with. Deb was so helpful and Faustino was very prompt and a great installer. I am thrilled with my new floors! I would use this company again and will recommend them highly. Barbara Pinkerton
Made a significant effort to overcome setback and provide a great product
Love the outdoor carpet on my back patio. Ours sales rep was very friendly and on time. And the workers did a great job installing!!