It has been such an effort to get things done. Sales representative was not honest about how it would be done. Then he was fired! We ordered and arranged for installation back in November and it still isn't done. Many phone calls to Debra.. and now supposedly to be done next week. I am very much disappointed!! Curt Kirkinh
Good selection, good installation, good carpet, good salesman, what more could you ask for
More accurate count of materials needed to complete work.
Our flooring looks amazing! We are very pleased wits the final product.
Extremely friendly, timely, excellent quality. They said what they would do, then did it expertly.
Glenn was very knowledgeable and went out of the way to try and make sure that we were pleased with the floor that we chose.
Installation still not complete. Base boards are still not done. I have not recieved any calls this week with dates on when the work would be complete. Promised dates for start of install were not kept. Communication is very poor. Michelle
Gave wrong starting date. Workmen were careless ruining a carpet and
Was promised flexcolor grout but installers had no intention of using it. Very difficult to contact owner. Rarely returned calls.
We had such high expectations at the beginning of our project becuase shopping small local businesses is something that we enjoy doing. Even though the price point was higher than other quotes we received, we felt that this would be worth it. Disappointed is an understatement- miscommunications, no shows, misinformation, tardiness, so many people coming in and out of our house, hundreds of nails left on our sidewalk, driveway and street, a wall dented, floorboards reattached poorly, holes in drywall and on and on. Most of the drywall was patched after the initial correspondence and the floorboards that were broken were fixed but we were essentially told by one of the guys who came to look that we should have purchased all new floorboards if we wanted it to look nice - we had no idea or would have looked into that option. Overall, we spent a lot of money on this project and were left with a bitter taste in our mouths, feeling like our home and time were disrespected